Terms and Conditions

Staying at Solarento apartments

Regulamin pobytU

Stays in Premises managed by Solarento Sp. z o.o. last for the dates of the booked stay. Check-in is possible from 3:00 p.m. (or 4:00 p.m., depending on the Premises) until midnight on the first day of the booked stay. The guest collects the Premises and keys from the Service Provider, checking their technical condition and cleanliness.
The guest is required to fill out a registration form and complete the registration process before arriving at the Premises using the provided application. Access codes to the rented Premises will be provided after the registration form has been completed and signed, and after 100% of the reservation value has been paid. The Service Provider reserves the right to charge a refundable deposit. In individual cases, it is possible to check in to the Premises at a later time, subject to prior agreement with the Service Provider.
Check-out is by 11:00 a.m. on the last day of your stay. By this time, guests are required to return keys, access cards, and/or garage remote controls to the place from which they were collected, and in the case of guests using keyless access, to leave the premises and lock the door.
Guests wishing to extend their stay beyond the period specified in the reservation should notify Solarento in advance. Requests will be considered subject to availability. An additional fee may apply for extended stays.
Guests are required to observe quiet hours, health and safety rules, and fire safety regulations. Between 10:00 p.m. and 6:00 a.m. (quiet hours), any behavior that disturbs the residents of the building is prohibited.
The guest is obliged to use the Premises in accordance with their intended purpose, not to remove any items of equipment from them, and not to make copies of the keys to the Premises.
Each time they leave the Premises, Guests should turn off all electrical appliances, switch off the lights, and check that the windows and doors are closed.
The guest should notify the Service Provider of any damage immediately after it has been discovered.
The guest bears full financial responsibility for any damage or destruction of the Premises' equipment and technical devices caused by him or his visitors during his stay at the Premises. The guest will be charged for any repairs or replacement of equipment and technical devices and will be required to settle these costs within 2 business days.
The guest undertakes to ensure that the number of people staying with him/her in the Premises does not exceed the maximum number specified on the website or in the booking confirmation. Violation of this prohibition will result in a contractual penalty of PLN 2,000.
The guest undertakes not to keep animals in the Premises, unless animals are accepted in the Premises and the guest has paid the fee for the animal's stay. Violation of this prohibition will result in a contractual penalty of PLN 500.
Smoking tobacco products and electronic cigarettes in the Premises is strictly prohibited. Guests who fail to comply with this prohibition will be charged PLN 2,000 to cover the costs of washing curtains, carpets, and bedspreads in the Premises.
It is strictly forbidden to organize parties or disturb the peace between 10 p.m. and 6 a.m. in the apartment. Violation of this rule will result in a contractual penalty of PLN 2,000 for each case.
Gość zobowiązuje się do należytego zabezpieczenia i zwrotu kluczy do Lokalu. W przypadku ich zgubienia, zniszczenia lub braku zwrotu, Gość zostanie obciążony kosztami wymiany zamka oraz kompletu kluczy. Naruszenie obowiązku, o którym mowa w niniejszym punkcie skutkuje obowiązkiem zapłaty przez Gościa kary umownej w wysokości 1000 PLN.
In the event of a particularly serious breach of the rules set out in the Booking Terms and Conditions, Solarento has the right to terminate the short-term rental agreement with immediate effect and remove the Guests and their accompanying persons from the Premises.
Gość ponosi odpowiedzialność za przestrzeganie Regulaminu, w tym za działania i zaniechania osób przebywających w Lokalu za jego zgodą lub
wiedzą. W przypadku stwierdzenia naruszenia Regulaminu przez Gościa lub osoby, o których mowa w zdaniu poprzednim, Solarento jest uprawnione do naliczenia kar umownych, opłat lub kosztów określonych w Regulaminie.
Gość wyraża zgodę oraz upoważnia Solarento do obciążenia karty płatniczej podanej w procesie rezerwacji, karty użytej do dokonania płatności za pobyt, karty podanej przy zameldowaniu lub innego instrumentu płatniczego udostępnionego Solarento, kwotami należnymi z tytułu kar umownych, opłat, kosztów naprawy szkód, kosztów przywrócenia Lokalu do stanu poprzedniego, kosztów dodatkowego sprzątania, prania, dezynfekcji, ozonowania, wymiany wyposażenia, wymiany zamków, dorobienia kluczy lub innych uzasadnionych kosztów powstałych w związku z naruszeniem Regulaminu.
Obciążenie, o którym mowa w ust. 17, może nastąpić w trakcie pobytu lub po zakończeniu pobytu Gościa, jeżeli naruszenie Regulaminu, szkoda albo konieczność poniesienia kosztów zostaną stwierdzone po opuszczeniu Lokalu przez Gościa. Solarento jest uprawnione do dokonania obciążenia na podstawie dokumentacji własnej, w szczególności protokołu, dokumentacji fotograficznej, nagrań z monitoringu części wspólnych, oświadczeń personelu, zgłoszeń innych gości, administracji obiektu, ochrony lub właściciela Lokalu, a także faktur, rachunków, kosztorysów lub innych dokumentów potwierdzających wysokość kosztów.
Zastrzeżenie kar umownych, opłat oraz uprawnienia do obciążenia karty płatniczej Gościa nie wyłącza prawa Solarento do dochodzenia od Gościa odszkodowania przewyższającego wysokość naliczonych kar, opłat lub kosztów, jeżeli rzeczywista szkoda poniesiona przez Solarento, właściciela Lokalu lub inny podmiot uprawniony okaże się wyższa.
Solarento może poinformować Gościa o dokonanym lub planowanym obciążeniu, wskazując podstawę obciążenia oraz jego wysokość. Brak
możliwości skontaktowania się z Gościem, brak odpowiedzi Gościa lub odmowa zapłaty nie wstrzymują prawa Solarento do dokonania obciążenia zgodnie z niniejszym paragrafem

TERMS OF STAY

Stays in the premises managed by Solarento Sp. z o.o. are valid for the dates specified in the reservation. Check-in is possible from 3:00 PM (or 4:00 PM, depending on the property) until 12:00 AM on the first day of the booked stay. Upon arrival, the Guest collects the premises and keys from the Service Provider, verifying their technical condition and cleanliness.
The Guest is required to complete the registration form and finalize the check-in process prior to arrival via the provided application. Access codes to the rented premises will be issued only after the registration form has been duly completed and signed, and after 100% of the reservation fee has been paid. The Service Provider reserves the right to require a refundable security deposit. In individual cases, later check-in may be arranged upon prior agreement with the Service Provider.
Check-out must take place by 11:00 AM on the last day of the stay. By that time, the Guest is required to return all keys, access cards, and/or garage remotes to the designated collection point. Guests using keyless access must vacate the premises and ensure the door is securely closed.
Any request to extend the stay beyond the reserved period must be submitted to Solarento in advance and will be subject to availability. Additional charges may apply.
Guests are required to observe quiet hours, occupational health and safety regulations, and fire safety rules applicable to the property. Between 10:00 PM and 6:00 AM (so-called quiet hours), any behavior disturbing the peace of other residents is strictly prohibited.
The Guest agrees to use the premises in accordance with their intended purpose, not to remove any items of equipment, and not to duplicate any keys.
Each time the Guest leaves the premises, they should switch off all electrical appliances, turn off the lights, and ensure that all windows and doors are properly secured.
The Guest must notify the Service Provider immediately upon discovering any damage.
The Guest bears full financial responsibility for any damage to or destruction of the premises’ equipment or technical installations caused by the Guest or their visitors during the stay. The Guest will be charged for any necessary repairs or replacements and is obliged to settle such costs within 2 business days.
The Guest must ensure that the number of persons staying in the premises does not exceed the maximum number specified in the booking system or confirmation. Breach of this rule will result in a contractual penalty of PLN 2,000.
The Guest agrees not to keep animals in the premises unless pets are explicitly allowed in the given property and the applicable pet fee has been paid. Violation of this rule will result in a contractual penalty of PLN 500.
Smoking tobacco products and electronic cigarettes within the premises is strictly prohibited. Failure to comply will result in a charge of PLN 2,000 to cover the cost of cleaning, including but not limited to curtains, carpets, and bedspreads.
Organizing parties and disturbing quiet hours between 10:00 PM and 6:00 AM is strictly prohibited. Each violation will result in a contractual penalty of PLN 2,000.
The Guest is responsible for properly securing and returning the keys. In the event of loss, damage, or failure to return the keys, the Guest will be charged for the replacement of the lock and key set. Additionally, a contractual penalty of PLN 1,000 will apply.
In the event of a particularly serious breach of the reservation terms, Solarento reserves the right to terminate the short-term rental agreement with immediate effect and to remove the Guest and their accompanying persons from the premises.
The Guest shall be responsible for complying with these Terms and Conditions, including for the acts and omissions of any persons present in the Premises with the Guest’s consent or knowledge. If the Guest or any such persons are found to have breached these Terms and Conditions, Solarento shall be entitled to impose the contractual penalties, fees, or charges specified herein.
The Guest hereby consents to and authorizes Solarento to charge the payment card provided during the reservation process, the card used to pay for the stay, the card presented upon check-in, or any other payment instrument made available to Solarento, for any amounts due in respect of contractual penalties, fees, repair costs for damage, costs of restoring the Premises to their previous condition, additional cleaning, laundry, disinfection, ozone treatment, replacement of furnishings or equipment, replacement of locks, cutting replacement keys, or any other reasonable costs incurred as a result of a breach of these Terms and Conditions.
The charge referred to in Section 17 may be made during the Guest’s stay or after the Guest has checked out if the breach of these Terms and Conditions, the damage, or the need to incur such costs is discovered after the Guest has vacated the Premises. Solarento shall be entitled to make such charge on the basis of its own documentation, including, without limitation, inspection reports, photographic documentation, CCTV recordings of common areas, statements from staff members, reports from other guests, the property management, security personnel, or the owner of the Premises, as well as invoices, receipts, cost estimates, or other documents evidencing the amount of the costs incurred.
The contractual penalties, fees, and the right to charge the Guest’s payment card shall not limit or exclude Solarento’s right to seek compensation from the Guest for damages exceeding the amount of the contractual penalties, fees, or charges imposed, where the actual loss suffered by Solarento, the owner of the Premises, or any other entitled party exceeds such amounts.
Solarento may notify the Guest of any charge made or intended to be made, specifying the grounds for the charge and its amount. The inability to contact the Guest, the Guest’s failure to respond, or the Guest’s refusal to make payment shall not prevent Solarento from making such charge in accordance with this Section.